Technical Support
United States/Canada
888-DNA-CHIP
(888-362-2447)
Europe
UK 44 (0) 1628 552550
Germany 01803001334
France 0800919505
Japan
+81 3-5730-8222
Popular Downloads
Software & Tools
Integrated Genome Browser (IGB)
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Contact Affymetrix by Phone
Affymetrix Telephone Support Main Menu
Call us at 1-888-DNA-CHIP (1-888-362-2447) and an Affymetrix Representative will respond to your inquiries. To better route your call, select from the following options.
Press 1 for Technical Support and Instrument Service |
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An experienced scientist will respond to your inquiries for technical support and instrument service. To route your call, press 1 from the main menu and then select one of the following four options: |
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Press 1 |
Press 2 |
Press 3 |
Press 4 |
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Instrument Control, Software and Hardware For general questions about instrument control, hardware, or software, including GeneChip® Operating Software and Affymetrix® GeneChip Command Console® (AGCC). |
RNA Applications Support For questions regarding RNA-related products, including 3' IVT expression, exon gene level, tiling assays, and data analysis application. |
DNA Applications Support For DNA product-related questions, including SNP mapping, copy number, resequencing and targeted genotyping assays and data analysis applications. |
Technical Support Representative If you are unsure about the appropriate selection, please press 4 and a representative will assist you. |
Press 2 for Order Assistance and Pricing for Existing Affymetrix Customers |
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To order products, verify pricing, check shipments, and report ordering issues, our dedicated customer service representatives can provide order history and account information. |
Press 3 for Service Contract Pricing and Renewals |
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For more information or to obtain a quote for instrument service and software maintenance agreements offered by Affymetrix. |
Press 4 for Sales, Details on Becoming and Affymetrix Customer and General Product Information |
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Learn more about Affymetrix high-quality products and services and how we revolutionize life. |
Press 0 for All Other Inquiries |
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During normal business hours, an operator will assist to direct your call to the appropriate department. |
