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Affymetrix provides three service tiers to support customer site support needs. An Elite support agreement provides fast response time for customers who have high-volume needs. Assurance level provides the familiar coverage a customer has come to expect from the system warranty coverage. An Prevention Plus agreement is targeted to customers who want the confidence of a service contract, but run on a tight budget.

Review the instrument service and software maintenance agreements offered by Affymetrix.

For more information or to obtain a quote, please contact Instrument_Support_NA@affymetrix.com.

Instrument Maintenance Agreements

• Instrument Service Agreement - Elite (pdf, 112 KB)
• Instrument Service Agreement - Assurance (pdf, 425 KB)
• Instrument Service Agreement - Prevention Plus (pdf, 111 KB)

Software Maintenance Agreements

• Software Maintenance Agreement - Elite (pdf, 81 KB)
• Software Maintenance Agreement - Assurance (pdf, 81 KB)
• Software Maintenance Agreement - Basic (pdf, 80 KB)

Service Rates

• Parts and Service Terms and Conditions (pdf, 65 KB)